Optimsing Chatbots For Enterprise

Chatbots are software applications that simulate human conversation using text or voice interactions. They range from basic, rule-based systems to sophisticated AI-driven models capable of understanding context, learning from interactions, and providing more accurate and relevant responses over time. A chatbot can be thought of as a digital assistant that interacts with users to retrieve information, answer questions, or guide them through processes. In more advanced forms, chatbots can analyse unstructured data, learn from previous interactions, and improve their performance based on feedback.

Why companies use chatbots

Businesses are increasingly adopting chatbots for several reasons:

1. Streamline Information Access: A common example is sales teams, who often take days to find necessary information due to scattered data across multiple platforms like SharePoint and OneDrive. Chatbots can quickly sift through large amounts of unstructured data and provide the exact information needed, significantly speeding up processes. 
2. Improved Productivity: By automating the retrieval and analysis of data, chatbots free up human resources to focus on more complex tasks. This not only increases productivity but also allows for more strategic use of employee time. 
3. Enhanced Customer and Employee Experience: Chatbots can provide immediate assistance to customers and employees alike, offering solutions or information without the need to wait for human intervention. This improves the overall experience by reducing wait times and increasing the efficiency of service delivery.
4. Data Handling and Analysis: Chatbots are particularly useful for handling unstructured data. For example, a chatbot can be set up to analyse documents that contain similar information but that are in different formats (such as CVs or product manuals). The ‘Bots’ can quickly extract relevant information, and present the data in a structured manner.